Frequently Asked Questions
Whether you’re curious about our services, installation process, or how our systems can benefit your business, you’ll find the information you need here. If you have further questions, feel free to reach out to our team for personalized assistance.
What services does Excess ICT Solutions offer?
We offer a wide range of security and ICT solutions, including CCTV surveillance systems, access control and biometric systems, fire detection and suppression systems, intruder alarms, time and attendance software, video analytics, and integrated security management systems. We also supply ID card printers, computers, entrance control turnstiles, and metal detectors.
How do I know which security solution is right for my business?
We start with a consultation to assess your specific security needs. Our team of experts will evaluate your facility, risks, and budget to recommend a customized solution that fits your requirements.
Do you provide installation services?
Yes, we provide professional installation services for all the security systems we offer. Our trained technicians ensure that your system is installed correctly and performs at optimal efficiency.
Can I integrate multiple security systems into one platform?
Absolutely. We specialize in integrated security management systems that combine CCTV, access control, intruder alarms, and more into a single platform, allowing for centralized monitoring and control.
What is your approach to after-sales support and maintenance?
We offer ongoing support and maintenance packages to ensure your systems continue to operate smoothly. Our team provides regular check-ups, updates, and repairs as needed, along with 24/7 technical support for any emergencies.
How does your time and attendance solution help improve productivity?
Our time and attendance systems track employee hours accurately, reducing manual entry errors and helping to enforce punctuality. This data can be integrated with HR software for seamless payroll management, improving overall efficiency and productivity.
Do you offer solutions for small businesses as well as large organizations?
Yes, we provide scalable solutions tailored to meet the needs of both small businesses and large organizations. Whether you need a single CCTV camera or a comprehensive security system, we can design a solution that fits your business size and budget.
How do your parking management systems work?
Our parking management systems enhance the safety and efficiency of parking facilities by controlling access, tracking vehicle movements, and ensuring that only authorized personnel have entry. This helps reduce unauthorized parking and improves overall security.
Do you provide training on how to use the security systems after installation?
Yes, after installation, we offer full training sessions for your team to ensure they understand how to operate and manage the system effectively. We also provide user manuals and ongoing support.
Can Excess ICT Solutions help with system upgrades and expansion as my business grows?
Absolutely. Our solutions are designed to be scalable, meaning we can help you upgrade or expand your security infrastructure as your business needs change. We’ll work with you to ensure that your systems evolve with your business.